Troubleshooting and support

Use these articles for Zbix CRM 1.2.0. Review each procedure’s prerequisites and qualification before acting.

• Collect useful support evidence — Help administrators and support engineers diagnose the issue without disclosing credentials or changing records unnecessarily.
• Troubleshoot queued failed or uncertain email — Use this procedure when a user says a message did not arrive or a queued activity is not progressing.
• Troubleshoot attachment upload and download — Use this procedure for rejected uploads, quarantined files and missing downloads while preserving original evidence.
• Troubleshoot import validation and execution — Use this guide to resolve invalid previews, stalled jobs and partial outcomes without duplicating records.
• Troubleshoot report totals and missing records — Use this procedure to reconcile a reported discrepancy before changing records or reporting permissions.
• Prepare a safe support case — Use this checklist when a documented resolution does not restore the expected behavior or when an uncertain external operation requires review.