Business Calendars

Product Zbix CRM · Version 1.2.0 · Source reviewed · Reviewed 28 October 2026
Audience Administrators and implementation teams · Deployment All supported models

Overview

Business Calendars define working intervals in an IANA timezone, holidays, closures and dated exceptions. Sales cadences and SLA policies reference a published calendar version so their deadlines remain reproducible.

Purpose

Use a calendar when a response commitment or follow-up delay should count working time rather than elapsed clock time.

Prerequisites

• Sales automation is enabled and the user can manage Workflows.

• Choose the organization’s approved working timezone and intervals before publishing.

Procedure

1. Open Automation > Business Calendars and select Create calendar. Enter Name and IANA timezone.

2. Enter Minutes per business day for calculations expressed in business days. Optionally set Effective from and Effective until; the latter is inclusive.

3. For each weekday, use Add interval and enter Start and End in HH:MM format. Use Remove interval to make a day nonworking.

4. In Holidays and closures choose Closed date and Add closure. For a special working date, enter Exception start and Exception end and select Add working exception interval.

5. In Deadline preview, enter a Start timestamp with UTC offset and Business minutes, then select Preview deadline. Check Due and Next working time.

6. Select Save draft, Publish saved draft and Activate published version. In a cadence or SLA select the intended Calendar version explicitly. Review Version history before replacing an existing reference.

Expected result

The published calendar provides bounded, server-calculated working deadlines. Existing references remain tied to the selected version.

Screenshots and diagrams

SS-034 · Business calendars list. Demonstration capture, 28 October 2026. Select the image to enlarge.

Important notes

• Intervals must be ordered, nonoverlapping and contained in one local date. Split an overnight shift across its two dates.

• At least one weekly working interval is required; at most eight intervals per date and 1,000 exceptions are accepted.

• Minutes per business day must be 1–1,440. The calendar calculation horizon is ten years.

• Dated exceptions replace that date’s weekly schedule. No automatic public-holiday feed or inferred team/user calendar is provided.

• The default editor values are examples to review, not a statement of the organization’s business hours.

Troubleshooting

• Unknown timezone: use a valid IANA identifier such as Africa/Kampala.

• No working instant or deadline exceeds horizon: check effective dates, closures and available weekly intervals.

• Unexpected deadline across a clock change: inspect the timezone and actual working intervals; calculations resolve local boundaries to actual instants.

Related articles

• Sales Cadences

• SLA Policies

• Escalation Rules